Valid Test ITIL-DSV Test, ITIL-DSV Practice Exam Online

Our ITIL-DSV vce dumps offer you the best exam preparation materials which are updated regularly to keep the latest exam requirement. The ITIL-DSV practice exam is designed and approved by our senior IT experts with their rich professional knowledge. Using ITIL-DSV Real Questions will not only help you clear exam with less time and money but also bring you a bright future. We are looking forward to your join.

ITIL ITIL-DSV Exam Syllabus Topics:

Topic	Details
Topic 1	Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.
Topic 2	Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 3	Customer Journey Mapping: This module provides customer experience professionals and service designers with the tools to map the customer journey. It involves identifying critical touchpoints, pinpointing pain points, and discovering opportunities for enhancing the customer experience, leading to improved service outcomes.
Topic 4	Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 5	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.

>> Valid Test ITIL-DSV Test <<

2025 Valid Test ITIL-DSV Test | Pass-Sure ITIL-DSV 100% Free Practice Exam Online

The most notable feature of the ITIL-DSV learning quiz is that they provide you with the most practical solutions to help you learn the exam points of effortlessly and easily, then mastering the core information of the certification course outline. Their quality is much higher than the quality of any other materials, and questions and answers of ITIL-DSV Training Materials contain information from the best available sources. Whether you are newbie or experienced exam candidates, our ITIL-DSV study guide will relieve you of tremendous pressure and help you conquer the difficulties with efficiency.

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q53-Q58):

NEW QUESTION # 53
An organization is considering outsourcing its data center. The Supplier Manager is analyzing the potential external service providers.
Which factor should NOT be considered by the Supplier Manager in the decision making process?

A. Financial situation
B. Patents filed year to date
C. Geographic presence
D. Size of the organization

Answer: B

Explanation:
In the context of ITIL 4 and supplier management, certain factors are critical when evaluating and selecting external service providers. These factors generally include the provider's geographic presence, financial situation, and size of the organization, all of which directly impact the ability of the provider to meet the organization's needs and maintain reliable service delivery.
* Geographic Presence:
* This factor is important because the location of a supplier can affect service delivery, especially in terms of logistics, compliance with local laws, and the ability to provide on-site support if necessary. Analyzing geographic presence helps ensure that the supplier can effectively meet regional service requirements.

NEW QUESTION # 54
An organization is identifying the needs for a new service. To ensure that the service is going to be fit for purpose, the organization has defined some requirements.
Which of the following is the best way to specify the requirements?

A. Not more than 15 minutes of data can be lost.
B. The service should be available 24/7, 99,99% of the time.
C. The service should combine the data from different sources.
D. The data should be kept recorded for 10 years.

Answer: B

Explanation:
In ITIL 4, defining service requirements to ensure the service is fit for purpose involves specifying clear, measurable, and relevant criteria that align with the organization's needs and the service's intended use.
Availability is a critical aspect of a service's fitness for purpose, as it directly impacts the service's utility.
* Option A (Incorrect):Specifying data loss tolerance is important but doesn't provide a complete picture of service availability, which is a more comprehensive requirement.
* Option B (Correct):This option is correct because it specifies a clear, measurable requirement that directly relates to the service's availability. Ensuring that the service is available 24/7 with 99.99% uptime is a crucial aspect of making sure the service is fit for purpose, as it ensures that the service will meet the expected operational requirements.
* Option C (Incorrect):While retaining data for 10 years is important, it relates more to compliance and data management rather than the service being fit for purpose in terms of availability.
* Option D (Incorrect):Combining data from different sources is a functional requirement, but it does not address the critical aspect of service availability or reliability, which are key to ensuring the service is fit for purpose.

NEW QUESTION # 55
An organization will navigate through a digital transformation. What would help the service provider to maintain a good relationship during this time of organizational change?

A. Guarantee all downtimes will be solved within the agreed targets.
B. Lower the billing margin during the transformation period.
C. Carry out customer satisfaction surveys regularly and take action on the results.
D. Increase the service levels during the transformation period.

Answer: C

Explanation:
During a digital transformation, maintaining a good relationship with the customer is crucial. The most effective way to ensure this is by regularly gauging customer satisfaction and promptly addressing any issues or concerns that arise. This aligns with ITIL 4's guiding principle of "Progress Iteratively with Feedback," which emphasizes the importance of continuous improvement based on real-time feedback.
* Option A (Correct):Regular customer satisfaction surveys and taking action on the results will help maintain a strong relationship by showing the customer that their feedback is valued and acted upon.
This builds trust and ensures that the service provider can adapt to the customer's changing needs during the transformation.
* Option B (Incorrect):Lowering the billing margin might be appreciated, but it doesn't directly address the quality of the relationship or service delivery during the transformation.
* Option C (Incorrect):Increasing service levels might not be feasible or necessary during a transformation and could lead to overcommitment and potential failure to meet those service levels.
* Option D (Incorrect):Guaranteeing all downtimes will be solved within the agreed targets is part of standard service management, but it doesn't specifically help maintain or improve the relationship during transformation unless paired with active engagement and feedback mechanisms.

NEW QUESTION # 56
Which charging mechanism could cause the price of a service to change depending on the time of day?

A. Cost
B. Differential charging
C. Market price
D. Cost plus

Answer: B

Explanation:
"Differential charging" is the charging mechanism that could cause the price of a service to change depending on the time of day. ITIL 4 describes differential charging as a method where pricing is adjusted based on factors such as demand, usage patterns, or time of day, which is often used to manage demand or optimize resource usage.

NEW QUESTION # 57
Which is the BEST approach for a service consumer to use when they want to obtain services from a service provide?

A. Provide the service provider with a detailed list of requirements
B. Ask the service provider to customize a solution to suit their requirements
C. Ensure that their detailed requirements are based on a previous legacy solution
D. Develop a list of needs focusing on what should be achieved

Answer: D

Explanation:
The best approach for a service consumer to use when they want to obtain services from a service provider is to "Develop a list of needs focusing on what should be achieved." ITIL 4 emphasizes theimportance of focusing on outcomes rather than specific technical requirements. By clearly stating what needs to be achieved, the service provider can design or select the best service to meet those needs.

NEW QUESTION # 58
......

To choose the IT industry is to choose a high salary and a brighter future. And few people can resist the temptation. So, more and more people are interested in the certification exams. ITIL ITIL-DSV Certification is growing popular among IT fields. BraindumpsPass gives the candidates to provide the exam materials with best price and high quality practice tests. Our products are cost-effective and we will provide free updates for a year. Our certification training materials are available. We BraindumpsPass is a leading supplier of answer's dumps providing with the most accurate training materials --- questions and answers.

ITIL-DSV Practice Exam Online: https://www.braindumpspass.com/ITIL/ITIL-DSV-practice-exam-dumps.html

Ted Stone Ted Stone

Biography

Valid Test ITIL-DSV Test, ITIL-DSV Practice Exam Online

ITIL ITIL-DSV Exam Syllabus Topics:

2025 Valid Test ITIL-DSV Test | Pass-Sure ITIL-DSV 100% Free Practice Exam Online

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q53-Q58):

Quick Links

Resources

Support