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Genesys Cloud CX: Developer Certification Sample Questions (Q21-Q26):

NEW QUESTION # 21
Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?

A. Resolution Codes
B. Wrap-up Codes
C. Status
D. Account Codes

Answer: B

Explanation:
Wrap-up Codes in Genesys Cloud CX are used by agents to categorize the outcome of calls and chats after an interaction ends, enabling detailed tracking and reporting of customer interactions.

NEW QUESTION # 22
From the _______________ page, you can monitor the number of API requests in the built-in dashboard.

A. Performance > API Usage
B. Performance > Dashboards
C. Performance > Bot Performance
D. Performance > My Performance

Answer: B

Explanation:
The Performance > API Usage page in Genesys Cloud CX provides a built-in dashboard that allows you to monitor the number of API requests, helping you track usage trends, detect anomalies, and manage limits effectively.

NEW QUESTION # 23
Genesys provides a set of developer tools to test and fine-tune your requests to access Genesys Cloud CX APIs.
Select all the developer tools in the following list. (Choose three.)

A. Notifications
B. Archy
C. API Explorer
D. Reports

Answer: A,B,C

Explanation:
API Explorer: This tool allows developers to interactively explore and test Genesys Cloud CX APIs, facilitating the development and debugging of API requests.
Notifications: This feature enables developers to subscribe to event notifications from Genesys Cloud CX, allowing real-time monitoring and response to system events.
Archy: A command-line tool provided by Genesys for managing and deploying Architect flows, aiding developers in automating flow deployment processes.

NEW QUESTION # 24
You can compare API version changes using the versioning page.

A. False
B. True

Answer: B

Explanation:
Genesys Cloud CX provides a versioning page that allows developers to compare changes between different API versions. This tool helps in understanding updates, deprecations, and modifications across API versions, facilitating smoother transitions and integrations.

NEW QUESTION # 25
How do you represent your organization when you contact the Genesys Cloud CX support team?

A. Organization ID
B. ID
C. Agent Name
D. Company Name

Answer: A

Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.

NEW QUESTION # 26
......

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